During the economic crisis it seemed the best guidance financial advisors were able to offer was to tell us American’s to “Give up your $5.00 daily Starbucks and save that money.” A Starbucks coffee cup was like the logo for excessive spending when excessive spending was not cool.
Very few executives have shown as much resilience as Howard Shultz, the CEO of Starbucks. As if the economic climate was not enough to deal with, Shultz has had to take on the NRA, and Anti-Gay Marriage activists and shareholders.
Increasing profits is accomplished through influencing human behavior.
If you want people to care about the bottom line, you have to let them know that you care about them.
We have arrived at a time where leaders need to be an expert in both human and financial capital. Leaders must be proficient at inspiring collaboration and comfortable with relinquishing control. They must remember that they are not leading through hierarchy, but they are leveraging networks. To do all of this, leaders must understand how to synergize people through meaning and purpose rather than push numbers.
It’s Never Convenient
Recently, my check engine light came on in my car, which sent me into a frustrating place. You know that place, the one where you throw yourself a pity party and focus all that is wrong in the world.
After I pulled myself out of my mini-funk, I knew I needed to make a choice. I could take it in to a mechanic and gather more information or ignore the light and hope for the best until a more convenient time.
Well, America, our check engine light is on. Fact is, it has been on for a while and most of us have chosen to ignore it.
Here is the deal, it is pretty clear that we can no longer avoid taking steps to eradicate racial injustice, so we better become more comfortable engaging in meaningful discussions around race and racism in our workplaces.
Most American’s grew up being told not to discuss Taboo subjects such as Race, Religion, Politics, and Money.
As a result, race relations are strained, our political system is broken, religion has stifled spirituality, and most people only know how to let money go rather than understand how to make it grow.
Denial is Racism Rebooted.
“We are drowning in information, while starving for wisdom.” Biologist E.O. Wilson
Just because there is a national conversation on racism taking place, we can not assume that it is meaningful. One of the greatest gifts a leader can give to person is to make them feel understood.
When we fail to acknowledge the struggles of another person, we are not creating a safe space where they can fully invest their unique talents and gifts. If the recent events have taught us anything, it is that pretending that there is no problem is THE problem.
Regardless of a leader’s intentions, if they fail to inspire civil discourse around racially charged topics in the workplace, their silence sends a powerful message.
Moving Beyond Tolerance
In leadership, you get what you tolerate…if your workplace is teaching tolerance, then you are tolerating mediocre results. We know that employee engagement, creativity, and productivity all increase in healthy and inclusive environments.
Tolerance is about surviving together, empathic concern allows organizations to thrive together.
This is not about expressing sympathy or casting judgment. Meaningful connections are fueled through empathy. Highly valuable leaders make the time and emotional investment to learn how others think and feel. They know how to listen with the intent to gain understanding (not exactly a strong suit for a lot of today’s leaders).
As a White male, I would not say that I am the best-qualified person to lead a thought provoking discussion on the American experience for marginalized people. However, I am sure being a part of one will challenge me to grow.
Let’s hope that other CEO’s follow in Mr. Shultz’s footsteps in an effort to let every person in this country feel like they matter.